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Frequently Asked Questions



If you are unsatisfied with your purchase from AWEstores.com, you can contact us for return authorization for damaged items. If you want to return your item for a refund or exchange, you are responsible for the shipping charges and can be returned to the address below. When we receive your item we will refund your credit card for the cost of the product, send you a replacement or exchange your product for a different product. Please note you will be charged for reshipping. We are not responsible for packages lost in transit back to us, insurance is recommended. If you return the item after 30 days, we will only issue store credit.

If your original purchase qualified for free shipping and you choose to return any part or all of the order, you will be still responsible to pay for any shipping and handling costs that we have already incurred to ship the product(s) to you.

Another World Enterprises 7536 US Hwy 42 Suite 3B Florence, KY 41042 If your item is damaged in anyway when you receive it - please contact us to arrange for return authorization. If you return the item yourself, we will only refund the amount of regular shipping. We will not refund any type of express shipping. This only applies to damaged items.

PLEASE NOTE: This does not apply to custom rings - please see the question below "Can I return my custom made ring?" for information on returning a ring.

NOTE: We will not accept items that have been removed from the manufacturer's packaging or that have been used in an inappropriate manner. We also will not accept them for return if the UPC label has been removed. Please see Can I return my custom made ring? for ring returns.

Any returned bedding needs to come to the return address.


All fabric sales are final!! We will not accept fabric returned.







This means we do not currently have this product in our inventory but we expect to have it back in stock in 2-8 weeks. We will charge your card when the order is placed, and ship as soon as it comes back in stock. You may cancel your order at any time by writing us at cancel@awestores.com. (NOTE FOR PAYPAL ORDERS: If you sent us money via Paypal we will need to keep your money for backordered items.br>
Please note if you do not cancel your back order before it is shipped, and it is returned after shipping, we will not refund the shipping charges. This does not apply to custom rings.

This means we do not currently have this product in our inventory but we expect to have it back in stock in 2-6 months. We will not charge your card when the order is placed, we will charge your card when the item is ready to ship as soon as it comes back in stock. You may cancel your order at any time by writing us at cancel@awestores.com. (NOTE FOR PAYPAL ORDERS: If you sent us money via Paypal we will need to keep your money for backordered items because Paypal does not allow us to charge you once the item comes back into stock.)

Please note if you do not cancel your back order before it is shipped, and it is returned after shipping, we will not refund the shipping charges. This does not apply to custom rings.









Occasionally we've had customers report they are having difficulty removing items from their shopping cart - this happens due to a computer error. First of all try this link to empty your cart. If it doesn't help, you should do the following:
  1. Log out.
  2. Clean all the cookies in the browser.
  3. Do not use the links like https://www.curiousgeorge.awestores.com/shop/ checkout_payment.php ?osCsid=23d05ebb2sdh56873483cg457e6ad27855381cc42 Simply type www.curiousgeorge.awestores.com or www.narnia.awestores.com into your web browsers address line.





 

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